Privacy Statement

Planview International AB (hereinafter referred to as "Planview") has created this Privacy Statement in order to demonstrate our firm commitment to privacy in relation to information stored in Planview’s online work collaboration service Projectplace, including the web service and mobile applications (hereinafter referred to as “Projectplace”). The following discloses our information gathering and dissemination practices for user related information in Projectplace.

In addition, everything related to delivery, access and use of Projectplace, including the processing of any messages, files or other content submitted to Projectplace (collectively, “Customer Data”) is governed in separate agreements. The organization (e.g., your employer or another entity or person) that entered into the Customer Agreement (“Customer”) controls their instance of Projectplace (their “Account”) and any associated Customer Data. If you have any questions about specific Account settings and privacy practices, please contact the Customer whose Account you use.

Personal information and Information sharing

When you visit or access the Projectplace service we automatically recognize your IP address, domain, device information, date and time of the interaction and language preferences. This information is not used to personally identify you. We use your IP address to help diagnose possible problems with our server farm and Internet connection. We do not sell or market this information to any third party. We do however, on occasion, aggregate this information internally and analyze it to help improve the performance of our service.

During the registration/sign-up process, you provide us with personally identifiable information such as name, email address, etc. This information is used primarily to identify you in our service, which is necessary for the login process. The individual user account is based on e-mail addresses. We do not share this information with anyone except to other companies within the Planview group (companies owned by Planview Inc.), nor do we sell or market this information to any third party. Planview also reserves the right to use the registered information for CRM, sales and marketing activities unless the user has chosen to opt-out; see the Emails and other communications section below.

Once you are logged in to the service you may enter personal information in your preferences, such as name, title, company or organization, postal address, and phone numbers, etc. This information is only shared with the people you choose to share it with within a project and is visible to us on your user account. We do not share this information with anyone, nor do we sell or market this information to any third party.

In the purchase process, you or the Customer provide us with personally identifiable information such as name, email address, postal address and phone number, etc. This information is used primarily for billing purposes, and to contact you in the case that a problem should occur with your account. This information is shared in discretion and under nondisclosure agreements with our billing partners, which is necessary since we have chosen to outsource invoicing, collection of receivables and credit card payments to partners. We do not market or sell this information to any third party and the partners of Planview will under no circumstances contact the users registered in our system for their own purposes. The information is collected and owned by Planview only.

It is clearly indicated on our web sites and in Projectplace if information is optional or mandatory. By registering optional information, the user may benefit e.g. by receiving additional user guidelines and manuals via email, or faster support reply via telephone or mobile phone. To the extent Information is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection law, it is referred to in this Privacy Policy as “Personal Data.”

When a user adds, updates or removes information in a Customer’s Account, Projectplace will store information about what action was performed, who performed the action (in the form of that user’s First and Last Name) and when the action was performed. This information is part of the Customer Data and is used to e.g. lookup and analyze event history and perform audits by the Customer or by another party upon the Customer’s request.

International Data Transfers

Your Personal Data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using Projectplace you consent to the transfer of information to countries outside of your country of residence, including countries within EU, the UK and the United States, which may have different data protection rules than those of your country.

Planview complies with the Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from EU member countries to companies in the United States. Planview has certified that it adheres to the Privacy Shield Principles of notice, choice, onward transfer, security, data integrity, access, recourse, enforcement and liability. To learn more about the Privacy Shield framework, and to view Planview’s certification, please visit the Privacy Shield Website at

Third Party Integrations

Planview may access, use, and store data related to third-party integrations, such as Google Drive, but Planview does not share that data with third-party agents or partners of Planview. If users do not want Planview to access, use, or store data related to third-party applications, users must not initiate connections to those applications from within Projectplace.

Google Drive Integration

Refer to the following for information about how Google information is managed within Projectplace:

  • Projectplace stores user's authenticated tokens so that the user doesn’t have to log in to Google every time they want to attach a Google document to their Projectplace card or other Projectplace artifact.
  • Google credentials are not stored in Projectplace. When a user’s Google token expire, the user must authenticate with Google again. Token data is deleted when a Projectplace user account is deleted.
  • Projectplace stores a link to a shared Google document.
  • Projectplace leverages the Google API to enable other users, with rights to view the artifact, to view linked Google documents via a shared URL.
  • Projectplace does not store Google Drive document names or document lists.


We use cookies to save your email address and language preference, so you don't have to re-enter it each time you visit our service. Cookies are also used for the duration you are logged in to store session information. Please note that our service requires the use of cookies for the login procedure, so you cannot use the service if you set your browser to reject cookies.


We recognize the importance our customers place on security. We exercise great care to ensure that any information you enter or upload to your account is handled in a secure manner. Therefore, all communication between your computer and our servers is encrypted using TLS encryption technology. Furthermore, any document that is uploaded to a Customer’s account is securely transmitted (using TLS) and is then stored in an encrypted format.

This service has security measures in place to protect the loss, misuse and alteration of the information under our control. Internally, we restrict access to personally identifiable information to employees who need access to the information to do their job. All employees are required to execute comprehensive nondisclosure agreements with us. Employees are not allowed to access any Customer Data. In fact, our extensive encryption procedures effectively prevent anyone (including our employees) from accessing this information. This information can only be accessed by the people you choose to share it with within a workspace. Backups of Customer Data are scheduled on a regular basis, and these backups are stored encrypted and safely locked up.

You can read more about how we manage security in Projectplace here

Emails and other communication

Projectplace will send you notifications, invitations and other administrative emails, mobile app push notifications and other types of communications. We may also contact you to inform you about changes in our Services, our Services offerings, and important Services-related notices, such as security and fraud notices. These communications are considered part of Projectplace and you may not opt out of them. In addition, Planview sometimes sends educational emails, promotional communications, invitations to webinars or other news about the Planview group. You can control the receipt of these marketing messages by selecting to opt-in at the time of registration of the user account or by opting in at a later point in time. You also can choose to opt-out from such messages at any time.


To change or modify any of the information provided in your user account, login to the service using your email address and your password. Locate the Settings option in the user’s personal menu. You can then modify any of the information stored under your profile. 

Data Retention

Planview will retain Customer Data in accordance with a Customer’s instructions and as required by applicable law. The Customer may be able to customize its retention settings and apply those customized settings for all users at the Account level. The deletion of Customer Data and other use of Projectplace by the Customer may result in the deletion and/or de-identification of certain associated Customer Data.

Users may, at any time, terminate their user account from the User settings within Projectplace. Terminating the user account will remove the user account information from Projectplace and may also result in de-identification of user information in the Customer Data depending on the Customer’s retention settings.

Planview may retain user contact information after termination of the user account in Projectplace. This contact information may be used to conduct customer surveys or CRM, sales and marketing contacts. To ensure complete removal of user data provided to Planview, submit a request on our Data Subject Access Request (DSAR) portal. Deleted data may be retained in log files for a brief period, as it may be required for audits, legal compliance, dispute resolution, and to enforce agreements.

Changes in this policy

Planview reserves the right to modify or amend this Privacy Statement at any time and for any reason. Users will be notified about changes in the Privacy Statement via our web sites and newsletters.

Additional information

Additional information on the terms of use.

Contact information

To communicate with our Data Protection Officer, please send an email to or write to us at the following address:

Planview International AB
Klarabergsgatan 60
111 21 Stockholm
+46 8 586 302 00